Apartment Reservation and payment form
~please read carefull
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(Bookings will not be accepted without this form filled in and faxed to us.)
  All prices in Pounds Sterling and include VAT @17.5% and service charges


1. MAKING A BOOKING AND PAYMENT
a) As competitive apartment prices have been negotiated,  1 night deposit for daily rated apartments (outside 42 days) and full payment (within 42 days prior to arrival) is required at the time of booking. For weekly rented apartments, full payment for 1 week is due at the time of booking (if the booking is made outside 42 days) and full payment or balance is payable within 42 days of arrival.
b) Once we have received your instructions and payment in full we will send you a confirmation of your booking by fax  or by E-mail or mail depending how your booking is processed. The confirmation is our acceptance of your booking and a legally binding contract will then exist between us. We cannot guarantee that we will be able to cater for any requests.

2. OUR PRICE GUARANTEE
A full price will be given before you confirm your booking which you may accept or not. We guarantee that we will not change the price of your holiday once we have accepted your booking. It may be necessary to charge you Value Added Tax (VAT) where there is a change in the applicability or the rate, over which we have no control. 
3. IF YOU CHANGE OR CANCEL YOUR HOLIDAY

If you want to change or cancel your holiday, you must do so in writing. Cancellations made directly with apartments will not be effective.
We cannot guarantee that any requests for amendments will be satisfied. However, if you wish to make any alteration to your booking (including a transfer of your booking to another person) after it has been accepted by us, we will try to accommodate your requirements, subject to availability and payment by you of an alteration fee.
The alteration fee is £15 per booking, each time a booking is changed, unless it is to increase the value of the booking. Any alteration made within 28 days of arrival will be treated as a cancellation and you will have to pay the charges set out in paragraph below.
CANCELLATION CHARGES:

If you cancel your holiday at any time after your booking has been accepted by us, then we impose the following administration charges:

FOR APARTMENT BOOKING: 
WEEKLY RENTED APARTMENTS:
Outside  42 days prior to arrival: 1 weeks equivalent rental will be forfeited. If, however, the cancellation is received by us within 42 days to the date of arrival, no refund will be made.
No refund will  be made for the unused portion of the  stay or for non-arrival which is classified as NO SHOW.

DAILY RENTED APARTMENTS: Outside  42 days ( 6 weeks) prior to arrival: 1 NIGHTS equivalent rental will be forfeited. If, however, the cancellation is received by us within 42 days to the date of arrival, no refund will be made.
No refund will  be made for the unused portion of the  stay or for non-arrival which is classified as NO SHOW.

In the very unlikely event that the apartment owner cannot provide the booked accommodation, the client understands that the apartment owner's responsibility is to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative apartment. Holidaybound takes every precaution to ensure apartments are professionally managed so that any such occurrence is extremely rare. Holidaybound shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside Holidaybound's control.
If a customer is dissatisfied with any aspect of his apartment, this MUST be brought to the attention of the apartment management immediately and the apartment management must be given adequate opportunity to rectify the situation from the outset.(a telephone number is provided on your voucher) If the apartment owner cannot resolve matters to the client's satisfaction, Holidaybound must also be contacted at the earliest opportunity. If having taken the above action the client is still dissatisfied, complaints should be received in writing within fourteen days of the clients' return (or for agents, within fourteen days of the agent being notified).

Every care is taken to ensure that apartment descriptions are accurate. Descriptive material on apartment and services is drawn from information provided by the apartment owners. As an accommodation booking agency (as opposed to a tour operator), Holidaybound cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the apartment ownerl. Particular features or facilities in apartment descriptions form part of the apartment's standard offering and their availability cannot be guaranteed unless specifically requested by the client and confirmed by Holidaybound in writing.

If you have taken out the recommended insurance you may be able to make a claim under the cancellation section of your policy, subject of course, to the terms of the policy.


To Hotel-Net - Reservations Office
APARTMENT RESERVATION FORM
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Please print this form, complete all questions in both sections in black ink and fax to

UK ONLY 0207 - 4302009  INTERNATIONAL +44 - 207 - 4302009
Second fax: 0207 4302009  international +44-207-4302009

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I WISH TO CONFIRM THE FOLLOWING RESERVATION:
(Please do not confirm a reservation unless it is definite as charges will be applied for cancellations as shown above)

Name:                                                Surname (family name):                                        Mr / Mrs / Miss   (please circle)

Email:                          @                                             

Fax number(including country + city code):     

Telephone number(including country + city code):

Full postal address:

 

The name of apartment:                                                            Arrival date:                               Departure date:                                                                                                 

Number of weeks:
or

Number of nights:                 
(£10 booking fee for bookings under 3 nights for daily rented apartments)                                                           

Apartments size: Studio (for 2)    1 bedroom  upto 3    1 bedroom upto 4    2 bedroom upto 6 (Please Circle)      

Total in party:                                                                      Children ages:                                                                                                     

Price per night(daily rented apartments)   STUDIO PER NIGHT:   £     

 1 BEDROOM PER NIGHT:    £               2 BEDROOM PER NIGHT:  £             3 BEDROOM PER NIGHT:  £ 

Price per week (weekly rented apartments) STUDIO PER WEEK:   £     

  1 BEDROOM PER WEEK:    £               2 BEDROOM PER WEEK:  £             3 BEDROOM PER WEEK:  £ 

FIRST NIGHT- FIRST WEEK   GUARANTEE (outside 42 days) FULL PAYMENT WITHIN 42 days(please circle)

Credit card:   VISA (2% CHARGE)   /     MASTECARD (2% CHARGE)      /     AMEX   (3% CHARGE)    

Cardholder's name(must be filled in):

Cardholder's statement address(must be filled in):

Card(must be filled in):Visa/Mastercard/Amex

Card No
(must be filled in):           /             /             /             /

Expiry date(must be filled in):

Card Security Number (CVV):
(3 DIGIT CODE ON THE SIGNATURE STRIP ON THE BACK OF YOUR CARD)

CVV is required for Visa & MasterCard and American Express.
 
Total to be charged - full payment 42 days prior to arrival or less  (please write clearly) : £ 
I have read and fully understand the above booking conditions and agree to abide by their terms.I/We authorise Holidaybound Ltd. (T/A Londonapartmentreservations.co.uk to charge the agreed rental to the credit card provided by us.  Signature (required)
please read the booking conditions and cancellation charges given above

(*)If the signature does not belong to the card-holder, we require a third party authorization from the original card-holder to authorize this transaction. 

Please provide photocopy of both sides of credit card.
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Please provide following information for the apartments management agency;
SECURITY DEPOSIT - ALL CLIENTS MUST SIGN THE FOLLOWING CREDIT CARD AUTHORIATION AND RETURN TO US. WITHOUT THIS AUTHORISATION, KEYS WILL NOT BE RELEASED ON ARRIVAL DAY. ITEMISED DETAILS WILL BE AVAILABLE UPON REQUEST SHOULD ANY DEDUCTIONS BE MADE.  A security deposit of  £ 200 will be taken in sterling and held on your account until 4 weeks after departure, to allow time for telephone account to be received from British Telecom. At the time the deposit will be refunded in sterling less any charges applicable. Managing Agents reserve the right to charge the card for further sums should serious loss or damage occur, or the telephone call charges exceed this amount.

Cardholder's name(must be filled in):

Cardholder's statement address(must be filled in):

Card(must be filled in):Visa/Mastercard/Amex

Card Number(must be filled in):           /             /             /             /

Expiry date(must be filled in):

I/We authorise Managing Agents to charge the credit card below with any costs incurred due to telephone calls made from the apartment and any loss or damage caused during our stay, together with any shortfall in rent received. Signature (required)please read the notes below(*)

(*)If the signature does not belong to the card-holder, we require a third party authorization from the original card-holder to authorize this transaction.

I have read the above booking conditions and agree to abide by their terms. Keys will not be released without the authorisation below which must be filled in completely.
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Early morning arrivals
You must advise us to book from the night before the guarantee access to your apartment  before 1.00 p.m. ( 13:00 hours)

Apartment rental conditions:
Check-In:No earlier than 13.00pm on arrival day -unless otherwise agreed prior to arrival.
Check-Out: No later than 10.00am on departure day -unless otherwise agreed to prior to arrival. Early morning arrivals are advised to book from the night before to guarantee access to their apartment before 13.00pm

LOSS OR DAMAGE
Any loss, damage or staining in the apartments must be paid for, whether accidental or deliberate, and therefore, due care and attention is advised. Although end of tenancy cleaning is included in the price, unless otherwise stated, if the apartment is left in a more than usually dirty or messy condition, a local charge for extra cleaning will be levied.
MAXIMUM OCCUPANCY
Please note the occupancy of the apartment stated above cannot be exceeded under any circumstances. Additional guests cannot be accommodated, and failure to inform us could render the reservation as cancelled and no refund will be given.
LOST KEYS
It is vital that clients DO NOT lose keys during occupancy or take the keys away with them at the end of their stay. If keys are not returned to us for whatever reason the cost of a new locking system, to maintain security, and the cost of extra key cutting will be charged to the client's credit card.
NO SMOKING POLICY
Clients should be aware that if they DO smoke in a NON-SMOKING property, the landlords will exercise the right to charge for cleaning of curtains, carpets and upholstery to rid the property of odors, staining, and smoke damage. Please check that if you are a smoker that you are not allocated a non-smoking property.
Telephone charges:
These vary from property to property but are usually between 15-20p per unit inclusive of VAT where applicable.

*************************KEY COLLECTION*****************************
ONCE WE HAVE ARRIVAL INFORMATION, WE WILL CONFIRM KEY COLLECTION ARRANGEMENTS

As some of the apartments are privately owned, after 3 p.m. arrivals midweek and throughout the weekends (between Friday 3 p.m. - Monday 9 a.m.), the keys can only be obtained from the drivers of the Real Estate Agents who manage the properties. Therefore it is obligatory to book your transfer from the arrival airport to the apartment. The rates are very competitive and cheaper than Black cabs. The payment is collected by the driver who will take you to your apartment.

THE CAR SERVICE INCLUDING MEET & GREET AND TRANSFER TO YOUR APARTMENT AND DELIVERY OF KEYS
Keys:
Once the management company have arrival information, we will confirm key collection.

FOR YOUR TRANSFER PLEASE FILL IN THE BOXES BELOW
Flight No: UK Airport:     Arrival Time:

HEATHROW - CENTRAL LONDON £ 40  UP TO 4 PASSENGERS
GATWICK - CENTRAL LONDON £ 60 UP TO 4 PASSENGERS
This price includes 40 minutes waiting time at the airport, and parking charges, but does not include additional waiting time. the telephone number of the taxi service if you have any difficulties at the airport is (the number will be given at the time of booking). On major bank holidays such as Christmas Day, Boxing day(26th December), New Year's Eve, New Year's day, the taxi drivers may impose an additional charge and you should check this in advance. Any arrivals on these dates must accept our taxi service as our office is closed on these days. PLEASE NOTE THAT IF YOU BOOK OUR TAXI TRANSFER SERVICE AND SUBSEQUENTLY FAIL TO MEET THE DRIVER AT THE AIRPORT, THEN YOUR CREDIT CARD WILL BE DEBITED FOR THE FULL COST OF THE TAXI TRANSFER ALTOGETHER WITH PARKING AND WAITING TIME.

For Bookings & Further Information, Contact Your Travel Agent or send us an:

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TEL(INTERNATIONAL):+44 207 430 2006  FAX(INTERNATIONAL):+44 207 4302009
TEL UK: 0207 430 2006   FAX UK: 0207 4302009



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