VisitEngland in partnership with the national tourist organisations of Northern Ireland, Scotland and Wales has today launched a UK-wide industry standard and consumer mark to provide a ‘ring of confidence’ for tourism as the sector works towards reopening.
The visitor economy, hotels and other guest accommodation and restaurants, pubs, bars and takeaway services guidance has been updated with more detail on step 2. Other updates to note also include events guidance for local authorities and additional information on NHS Test and Trace for hospitality venues and other settings.
Visitor economy guidance - from 12 April, the following will apply:
Outdoor recreation and visitor attractions can reopen, but indoor areas and settings must remain closed. Locations which have both indoor and outdoor facilities can open the outdoor areas and facilities, but indoor areas and facilities must remain closed (other than toilets and facilities such as baby changing rooms). Those outdoor venues and attractions that are permitted to remain open can offer food and drink as a takeaway service or to customers that are seated outdoors socially distanced (you can find more information in the section on hospitality. This applies to many visitor economy settings, including:
ziplining and other active outdoor leisure activities
adventure parks and activities
funfairs and fairgrounds
water parks, aqua parks,
drive in events, such as for cinemas, theatres, and other performances
animal attractions, including zoos, safari parks and aquariums
skating rinks and trampolining parks
visitor attractions at film studios
botanical or other gardens, biomes or greenhouses, sculpture parks, landmarks (including observation wheels or viewing platforms) and model villages
museums and galleries
heritage locations such as stately and historic homes, castles, heritage sites and ruins
Non-essential retail can reopen. This will include but not be limited to: clothing stores, charity and antique shops, homeware stores, showrooms (such as for vehicles which would include caravans), retail travel agents, auction houses and markets and betting shops (subject to additional COVID-secure measures, such as limiting the use of gaming machines).
Personal care facilities and close contact services can reopen. This will include: hair, beauty and nail salons, spas and massage centres (except for steam rooms and saunas, which must remain closed), holistic therapy (including acupuncture, homeopathy, and reflexology) and tanning salons. You can find more information in the guidance for close contact services and the guidance for sport facilities (for saunas and steam rooms).
Indoor sports facilities will be permitted to open in addition to outdoor sports facilities. This includes sport facilities such as pitches, courts, golf and mini-golf courses, swimming pools, gyms and leisure centres. You should check the guidance for sport facilities, and ensure you adhere to any relevant measures.
Self-contained accommodation can reopen for leisure stays for groups comprising a single household/support bubble. This is defined as accommodation in which facilities including kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation are restricted to exclusive use of a single household/support bubble. See guidance for hotels and guest accommodation for more information.
Outdoor areas at hospitality venues (cafes, restaurants, bars, pubs, social clubs, including in member’s clubs) can reopen, including for takeaway alcohol. These venues may allow customers to use toilets (and facilities such as baby changing rooms) located inside. At any premises serving alcohol, customers will be required to order, be served and eat/drink while seated (“table service”). You should check the guidance for restaurants, pubs, bars and takeaway services, and ensure you adhere to any relevant measures.
Business meeting/event show-rounds, viewings and site visits for the purpose of viewing the venue for a future booking can take place at venues which are permitted to open at each step of the roadmap, or where a relevant exemption applies. From Step 2, this will include conference centres and exhibition halls, including conference centres located within hotels. Viewings of other venues can only take place from Step 3 - no earlier than 17 May.
Some outdoor events organised by a business, charity, public body or similar organisation, such as fetes, funfairs and fairgrounds, and literary fairs, are permitted. These events can take place if they meet the criteria set out in the section on outdoor events and meet specific conditions: they comply with COVID-secure guidance including taking reasonable steps to limit the risk of transmission, complete a related risk assessment; and adhere to all legal requirements including maintaining group sizes permitted by the social contact restriction at the relevant step in the roadmap, and also preventing mixing between groups; enforcing social distancing guidelines; and mandating face coverings in indoor areas where required. Events guidance will shortly be published for local authorities setting out more information on the events permitted at each step of the roadmap.
Skippered boats can operate, with restrictions for some types of vessel. Boats which are open-air can be used within the legal gathering limits (by groups of up to 6 people or 2 households/support bubbles) and multiple groups are permitted if the boat tour is organised by a business/organisation, a risk assessment is completed which will take into account capacity limits, COVID-secure guidance is adhered to, and people maintain social distancing and do not mingle outside of their permitted groups of up to 6 people or 2 households/support bubbles). Where boats are partially enclosed, attendees may only go indoors to access/use the toilet. Boats which are fully enclosed can only be used by people from the same household or support bubble. The skipper does not count as part of the group. For more information see the waterway guidance from British Marine.
Self-drive holiday hire of boats where people make overnight stays are permitted for people from the same household or support bubble.
See the full guidance to see more and find out what business must still be closed.
The hotels and other guest accommodation guidance has also been updated
Self-contained accommodation can open as follows:
Overnight leisure stays in self-contained accommodation will be permitted. This is defined as accommodation in which facilities including: kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation are restricted to exclusive use of a single household/support bubble. A reception area is not to be treated as an indoor communal area if it is required in order to be open for check-in purposes, but it should only be used for the purposes of check-in. Guests may also use indoor public toilets, baby changing rooms, breastfeeding rooms, and facilities for laundering clothes, which are not to be treated as indoor communal areas. These areas should be cleaned regularly and kept well-ventilated and guests should try where possible to limit their interaction with other households whilst using these facilities. This will mean that any holiday parks, ‘standalone’ holiday lets such as houses and cottages, chalets, yurts, holiday boats, and motels and other accommodation in which kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation are for the exclusive use of a single household/support bubble may open for leisure stays.
Campsites and caravan parks will be permitted to open for leisure stays provided that the only shared facilities used by guests at the campsite or caravan park are receptions, washing facilities (including facilities for laundering clothes), public toilets, baby changing rooms, breastfeeding rooms, water points and waste disposal points. Shower facilities should be operated so as to ensure no household mixing takes place. This would involve either assigning shower facilities to one household group/support bubble, (i.e. making them private), or running a reservation and clean process (whereby one household can exclusively book the shared facilities for a fixed time, and the facilities are cleaned between reservations and kept well-ventilated). Other facilities - receptions, facilities for laundering clothes, public toilets, baby changing rooms, breastfeeding rooms, water points and waste disposal points - should be cleaned regularly and kept well-ventilated and guests should try where possible to limit their interaction with other households whilst using these facilities.
If a site is open to provide self-contained accommodation for leisure stays, permitted businesses or services can also operate on site and can be used by guests and by the general public. This includes:
Indoor and outdoor sport facilities (swimming pools and gyms), recreation facilities such as ziplining, spas and personal care, and retail. These facilities can open even where access is via shared indoor communal areas such as lifts or corridors, as long as those communal areas are used solely to access the facilities and not to access accommodation. Saunas and steam rooms must remain closed. You should check the guidance for sport facilities, close contact services and retail shops, stores and branches and ensure you adhere to any relevant requirements.
Outdoor hospitality such as restaurants, cafes and bars. These facilities can open even where access is via shared indoor communal areas such as lifts or corridors, as long as those communal areas are used solely to access the facilities and not to access accommodation. The use of indoor public toilets (and facilities such as baby changing rooms) is permitted even if access is via shared indoor communal areas such as lifts or corridors, as long as those communal areas are used solely to access the facilities and not to access accommodation. You can find more information in the section on hospitality. You should check the guidance for restaurants, pubs, bars and takeaway services, and ensure you adhere to any relevant measures.
Hospitality venues may provide takeaway food and drink (including takeaway alcohol).
If a site is not self-contained and therefore remains closed for leisure stays, permitted businesses or services can still operate on site and can be used by guests and by the general public:
Indoor and outdoor sport facilities (swimming pools and gyms), spas and personal care, and retail may open for access by the public as well as for guests staying for legally permitted reasons. These facilities can open even where the entrance is within the hotel and access is via shared indoor facilities such as lifts/corridors. Saunas and steam rooms must remain closed. You should check the guidance for sport facilities, close contact services and retail shops, stores and branches and ensure you adhere to any relevant requirements.
Outdoor hospitality such as restaurants, cafes and bars can open for the public as well as for guests staying for legally permitted reasons. Outdoor hospitality can open even where the entrance is within the hotel and access is via shared indoor communal areas such as lifts/corridors. The use of indoor toilets (and facilities such as baby changing rooms) is permitted, even if accessed through shared communal areas such as lifts/corridors. You can find more information in section on hospitality. You should check the guidance for restaurants, pubs, bars and takeaway services, and ensure you adhere to any relevant measures. Food and/or drink (including alcohol) can be provided through room service as long as it is ordered by phone or online.
Communal spaces such as lounges or lobbies may remain open to guests but no food or drink should be served in these spaces, people should not be encouraged to gather and social distancing should be observed.
If your business provides both self-contained and non-self-contained accommodation, both may only open subject to their respective restrictions, for example:
The hotel may open for legally permitted stays (only)
The self-contained chalets may open for leisure stays and for legally permitted stays
The hotel’s indoor facilities may open to the public and to all guests
Read the full guidance to find out more.
Restaurants, pubs, bars and takeaway services guidance update
The Restaurants, pubs, bars and takeaway services guidance has been updated under section ‘2.3.2 with information on managing customer payment at the venue.
At venues serving alcohol, customers are required to order, be served and eat/drink while seated (even if no alcohol is ordered).
As a last resort, venues that serve alcohol can take payment indoors. Venues should take payment at the table or at another outdoor location. If it’s not possible to take payment outdoors, for example due to a technical issue, you can take payment indoors.
If you need to take payment indoors the customer should wear a face covering unless exempt, you should ensure only one customer is indoors at any time for the purpose of making payment, and you should operate a tab system to ensure that customers do not need to make multiple indoor payments during their time at the venue.
Events guidance for local authorities
Guidance has been published which is designed to assist local authorities in ensuring that events are able to go ahead safely and in accordance with what is permitted at each step of the Roadmap. Key information is mentioned below for each step. The full page is available here.
An event can take place at Step 2 (no earlier than 12 April) if:
1. All three of the following conditions are met:
The event takes place outdoors
Attendees are expected to arrive and leave the event in a staggered manner throughout the day
It does not involve attendees converging on and congregating in a site for a specific discrete performance or activity, such as a theatre or music performance, OR
2. It is a drive-in performance or show.
This could include:
Agricultural shows, steam rallies, flower shows, gardening shows and events, literary fairs, car boot sales, community fairs, village fetes, animal and pet shows, funfairs and fairgrounds.
Drive-in cinemas and drive-in performance events (eg comedy, dance, music, theatre and air shows). Attendees should remain in their vehicle for the duration of the performance.
Food and drink festivals are allowed. To note: where the festival resembles an outdoor food market or outdoor hospitality venue, but if people are consuming food and drink at the venue, the table service rule would apply.
Events and activities that are able to commence from Step 3 include:
Business events such as conferences, trade shows, exhibitions, charity auctions, and private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality
Live performances (professional and non-professional/amateur)
Air shows, historical /battle reenactments, live animal performances such as falconry displays at events, and non-elite and professional sporting events.
All events recommencing at Step 3 will be subject to the following capacity caps:
1,000 people or 50% of a venue’s capacity, whichever is lower at indoor events
4,000 people or 50% of a site or venue’s capacity, whichever is lower at outdoor events
The government has also made a special provision for large, outdoor seated venues where crowds can be safely distributed around the venue. Read the guidance for more details.
Capacity restrictions must be adhered to at any point throughout the event. For example, a theatre can admit over 1,000 people in a single day, but no more than 1,000 people at one time. If an event runs over the course of multiple days, no more than 1,000 people should be admitted at any one time over that period. If a single venue hosts multiple different events at one time, and the attendees of each event are separated for the duration of the event (for example, a cinema with multiple screens, or an exhibition centre hosting multiple business events), the 50% capacity cap will apply to each individual event, rather than the venue.
For those events subject to capacity caps, the caps refer to the event attendees only. Staff, workers and volunteers are covered by the work exemption so should not be counted as part of the capacity cap. This includes:
operational team (such as reception, maintenance, cleaning security & stewarding and ticketing staff)
caterers and concession stand staff
exhibitors, speakers, musicians and performers
Catering and hospitality
Permitted events at each step of the Spring Roadmap may provide hospitality in line with wider hospitality rules.
In Step 2, outdoor hospitality at events is permitted in groups of up to 6 people, or with one other household.
In Step 3, outdoor hospitality at events is permitted in groups of up to 30 people and indoor hospitality at events will be permitted in groups of up to 6 people, or with one other household.
In both steps, there is a requirement for food and drink to be consumed at the table. This means:
if the venue sells alcohol, then all food and drink must be ordered, served and consumed at a table
where the sale of alcohol is not offered, customers will need to be seated when consuming food and drink, but can order and collect food and drink from a counter
if the venue is a cinema, theatre, concert hall or sportsground, then customers with a ticket to the event are able to collect food and drink (including alcoholic drink) to consume at their seats, rather than having to be served at a table.
Where there is no seating available, the stall or outlet can provide a takeaway or delivery service. Takeaway food and drink cannot be consumed in the stall or outlet, or in an area adjacent to the stall or outlet, and customers should be reminded to adhere to safe social distancing when queuing for food and drink by putting up signs or introducing a one way system that customers can follow or employing extra marshals to enforce this.
In Step 3, indoor private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality, are permitted. COVID-19 guidance for bars, pubs and takeaway services should be followed for these events.
Additional information on NHS Test and Trace for hospitality venues and other settings - If someone does not wish to share their details, provides incorrect information or chooses not to scan the NHS QR code
Hospitality venues must take reasonable steps to refuse entry to a customer or visitor who does not provide their name and contact details or who has not scanned the NHS QR code. Some exemptions apply.
Hospitality venues should verify that an individual has checked in using the QR code by reviewing the individual’s phone screen. This is not necessary if they have already provided their contact details.
Venues in other settings do not need to refuse entry but should strongly encourage customers and visitors to scan the official NHS QR code poster or provide their contact details in order to support NHS Test and Trace.
If in the rare case that a customer or visitor becomes unruly, you should follow your own security procedures.