Terms of Use & Conditions and Privacy Policy

Terms & Conditions
Worldwide Apartments Ltd t/a London Apartment Reservations, a registered private limited company in England and Wales under Company Registration No. 8661874.The company has been established to provide an outstanding selection of quality furnished short and long stay London apartments and related services, as well as tourist information and services to an international client base. We have negotiated the best possible rates for our guests and there are no hidden extras or booking fees involved. Worldwide Apartments Limited T/A London Apartment Reservations Ltd. Trading as London Apartment Reservations aims to provide the best possible experience for its clients. In order for us to do this, we ask clients to read these Terms and Conditions carefully:
It is an implied term that, by using our website, you agree to accept our terms and conditions stated below.
General Conditions
All rates are per apartment (NOT per person)
All UK apartment rates are inclusive of VAT at the current applicable rate and service.
All accommodation providers require that there is at least one person aged 18 or over staying at the apartments for each booking. In some instances our apartment providers require that the lead guest of each booking is aged 21 or over.
The client should carefully review the specific conditions of the apartment before booking. Each apartment has specific conditions (detailed on the apartment profile at the time of booking), which should be worked out with the contact person when receiving their details on the booking confirmation email. By proceeding with the booking, the client is agreeing to the specific conditions of the apartment booked.
The client should inform us of the approximate time of arrival a minimum of 1 week prior to the date of arrival.
Guests must respect the property, as well as its furniture and equipment.
Only as many guests as stipulated on the booking contract will be accommodated.
It is not allowed to perform any activity that is illicit in the destination in question during the stay.
For some properties, The client should be ready to possibly sign a contract at the time of paying the full booking total.
For its part, Worldwide Apartments Limited T/A London Apartment Reservations Ltd communicates the following:• Worldwide Apartments Limited T/A London Apartment Reservations Limited T/A London Apartment Reservations is acting in good faith and in the role of intermediary in the contracting of the services offered on its webpages. • Worldwide Apartments Limited T/A London Apartment Reservations Limited T/A London Apartment Reservations cannot change the contract conditions set by each apartment/owner. • The pictures and information shown on our site are directly provided by owners, and said owners may change those pictures periodically and at any given time. • Worldwide Apartments Limited T/A London Apartment Reservations Limited T/A London Apartment Reservations. can only be liable for direct damage caused by defects attributable to our obligations in what relates to our services, and only up to an amount corresponding to the service fee, as indicated on the booking confirmation email.
When you make a reservation through our website, the rates that you see on your search results at the time you make the booking are the rates that we apply and confirm to you. If there are any unforeseen changes or problems with your reservation, we will automatically contact you first for your approval/instructions, before arranging a reservation for you.
If you make an instant online booking, you will be taken to a confirmation screen with a summary of your booking, including your booking reference number. Shortly after making your booking, you will receive a full confirmation email which will also include the apartment's payment terms, cancellation policy and check-in procedure.
If you make an "On Request" booking online, your request will be processed as quickly as possible.
In the event that the apartment of your choice is fully booked at the time of submitting your reservation request (complete with card details), we will endeavour to offer you an alternative apartment of similar price, quality and location. We will not, of course, proceed with an alternative reservation without your prior approval.
Shortly after you submit the secure online booking request form you will be notified by email of your reservation confirmation. The email will include full booking details and your booking reference.
Your email confirmation will usually be within 24 hours if you booked between 9:00 and 16:00 GMT, Monday to Friday. If you have booked outside of these times, your email notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 16:00 GMT on Friday. We will always try to get the confirmation to you as soon as possible.
Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. We cannot be held responsible if your confirmation does not arrive due to an incorrect email address or your junk email settings. You can ensure your reservation confirmation gets to you by adding londonapartmentreservations.com to your ‘safe list’. You must notify us immediately if you change your email address or contact telephone number after making a booking with us. In addition, please check that the name on your passport matches the name on your booking confirmation. It is your responsibility to advise us if you have not received your apartment reservation confirmation.
If for any reason you are unable to access the email address you gave us in the booking request form, please email us using an alternative email address as soon as possible, stating your details, at admin@londonapartmentreservations.com. If you are unsure about anything, please take a look at the frequently asked questions.
Payment Terms
Your payment card details will be securely held for the purpose of processing the booking until the day of check in. On the day of check-in, the credit card details are removed from our systems.
Each apartment has its own terms and conditions relating to how you pay for your booking; these may also vary depending upon the pricing structure you choose. You can see these details on your search results by clicking on the rate name, on your booking form and on your confirmation email. Please note that your bank may charge you for an international transfer of money when the payment is taken.
Please note that cities outside of the UK may be subject to local taxes payable upon arrival at the accommodation.
Each apartment has its own cancellation policy, which may vary depending on the pricing structure you choose. You can see the cancellation policy which will apply to your stay from the search results by clicking on the apartment name, at the top of your booking form by clicking "view" under Terms & Conditions, or on your confirmation email.
Cancelation of a reservation on the part of a client will always result in the client forfeiting the reservation fee paid to Worldwide Apartments Limited T/A London Apartment Reservations Limited T/A London Apartment Reservations.
Cancellations must always be communicated to Worldwide Apartments Limited T/A London Apartment Reservations Limited T/A London Apartment Reservations in writing. This can be done by email ( admin@londonapartmentreservations.com). quoting your booking reference number (from your confirmation email). We will then make the cancellation with the apartments.
If you need to cancel a booking urgently, and it is outside our office hours, then we advise you to inform the apartment directly using the contact details you'll find on the confirmation email.
If you fail to arrive at the apartment on your intended date of arrival without prior cancellation within the specified period, the apartment is entitled to charge your card. The amount of this cancellation charge depends upon the terms and conditions of the particular apartment. You will find this information on your search results, booking form and on your confirmation email.
Should an accommodation provider have to alter or cancel a booking, provided that we are informed of it, we will do our utmost to inform you where is reasonably possible; at times it may not be possible to contact you before your departure. In the event of the accommodation provider cancelling your booking, we have no liability to you with regards to making a refund or offering any compensation. The accommodation provider will be responsible for finding appropriate alternative accommodation of a similar standard and shall cover all additional costs incurred as a result of finding and transporting to such accommodation.
Changes in bookings are always subject to availability, the maximum occupancy of each specific property, current prices, and the conditions stipulated below. Modifications or changes to bookings are understood as any variation in the specific dates or number of guests in relation to the apartment booked. Under no circumstances can there be a change of apartment.
Each booking change entails a 50€ service fee to be applied directly at the time of confirming said modification.
Modification of dates: Any date changes must be made via email, by sending the new details to adming@londonapartmentreservations.com and as long as the following requirements are met:
Increase in number of days: only as long as the same apartment is available on those dates, and once the difference between the original booking total paid online and the new booking total has been covered.
Decrease in number of days: no refund of the original booking total paid.
Under no circumstances are service fees refundable.
If a promocode or promotional code was redeemed in the initial booking, the promocode discount will be maintained as long as the modification falls within the validity date of said promotional code. Under no circumstances can the absolute value exceed the value discounted at the time of booking.
Changes in the number of guests:
Increase in the number of guests: as long as the number of guests falls within the specified maximum occupancy of the apartment. The change will only take effect after the difference between the original booking total paid online and the new booking total has been covered.
Decrease in the number of guests: only up to one month prior to the date of arrival, and with no refund of the original booking total paid.
Customer Comments
Worldwide Apartments Limited T/A London Apartment Reservations takes the transparency and integrity of its clients’ comments very seriously. This policy has been created to ensure the system is used in a proper and impartial manner.
1.Only-apartments S.A. guarantees that only clients that have booked with us are able to review and comment on the properties found on our website. The only way to access our Quality Survey is through a secured link sent to clients via email during the course of their stay.
2.Worldwide Apartments Limited T/A London Apartment Reservations publishes all comments on its website, whether positive or negative. A comment will only be withheld if:
1.It includes offensive or threatening language.
2.It mentions the name and surname of the owner/contact person, and/or the address of the apartment.
3.It qualifies as any type of spam or advertisement.
4.It does not exclusively talk about the apartment with the purpose of helping other travelers.
5.If Worldwide Apartments Limited T/A London Apartment Reservations has reason to believe the owner of an apartment is attempting to manipulate the comment system, it will take pertinent action. In that event, Worldwide Apartments Limited T/A London Apartment Reservations reserves the right to remove the owner’s properties from the webpage, as well as all related comments until the issue is settled.
3.No comment reviewing the activities of Only-apartments will ever be published on the profile of any specific apartment online.
4.In order to ensure true transparency, Worldwide Apartments Limited T/A London Apartment Reservations has a profile on Trustpilot; an independent community where users share their opinions and experiences. Through this channel, travelers and owners can rate the Only-apartments webpage and service.
Limitation of Liability
Worldwide Apartments Limited T/A London Apartment Reservations excludes all warranties, express or implied, relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up to date or is suitable for any particular purpose. Worldwide Apartments Limited T/A London Apartment Reservations shall not be liable for any loss or damage suffered as the result of the use of this website.
In all cases, Worldwide Apartments Limited T/A London Apartment Reservations acts only as a booking agent for the accommodation providers. The contract for the apartment and any services provided is between the guest and the accommodation provider. Worldwide Apartments Limited T/A London Apartment Reservations can not be held responsible for either party's actions or for any subsequent consequences of those actions. Worldwide Apartments Limited T/A London Apartment Reservations is not to be considered as a party in litigation, nor shall it or any of its employees be required to be a party to any litigation arising directly or indirectly from the booking of accommodation.
Our Website
All apartment information and descriptions are supplied by the apartments featured. Whilst we do our utmost to maintain accuracy and to check details wherever possible, Worldwide Apartments Limited T/A London Apartment Reservations cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website.
Worldwide Apartments Limited T/A London Apartment Reservations also reserves the right to change information published on the site at any time, including rates, descriptions and photographs.
Worldwide Apartments Limited T/A London Apartment Reservations makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site. It cannot accept responsibility for any changes or closures to local amenities or attractions listed within the web site or literature.
These terms do not affect consumer statutory rights.
Worldwide Apartments Limited T/A London Apartment Reservations reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party, and that any such third party undertakes to comply with any such changes.
By booking with Worldwide Apartments Limited T/A London Apartment Reservations you are subscribed to receive news and information from us. We will NEVER pass your details on to third parties.
These Terms & Conditions and use of website are governed exclusively by UK law.
Privacy Policy
London Apartment Reservations takes the privacy of its customers' data very seriously and is committed to protecting your personal information. Please read the following privacy statement to understand how we will treat your personal data when you use our website.
When do you collect data?
We only use your personal data to respond to your enquiry or to complete your apartment booking.
We can collect data from you from three sources:
1.When you make an apartment booking using our website.
2.When you become a subscriber to our mailing list.
3.When you speak to a member of our customer service team.
What information do you collect about me?
When you book an apartment via our website, we need to collect information about you in order to process the booking and provide you with the service you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. All such information is held on secure servers.
London Apartment Reservations may also collect information provided by you when giving us feedback. This information is used to continually improve our services and product offering. Analytical site tracking software is also used to better understand the trends and patterns of our customers. This non-personal information helps us to develop the website design and layout so to meet the growing needs of our visitors.
What do you do with my personal information?
To complete your booking, we must pass on your details to the reservations department of the particular apartments you have selected.
Do you retain my credit card information?
We automatically remove your credit card details from our system as soon as they are no longer required.
Do you sell my information to third parties?
We guarantee that we will not sell, rent, trade or otherwise provide your personal information to third parties for mailing or marketing purposes except for the purpose of soliciting your feedback on our service to you
When browsing our website a cookie is stored in the temporary memory of your computer. All cookies used are of benefit to our customers browsing and website experience. Under no circumstances will we permanently save cookies.
Functionality Description of Cookie Cookie Used
Google Cookies We use several Google Cookies to allow us to analyse our website to provide the best service to our customers. These cookies include the tracking of visitor numbers, page views, and traffic sources. We also use Website Optimiser Cookies which allow us to test certain page variations of the website to see what performs the best. No personal information is stored using the Google Cookies. All Google Cookies
Website Feedback Window From time to time we like to hear what our customers think of our website and offer the option to give feedback. If this cookie is set and the feedback form has already been displayed, it won't show up again so it doesn't disrupt the customers browsing experience. no_feedback
Apartment search These cookies remember the different search information the visitor entered when searching for an apartment. The site remembers what they searched for and pre-fills the search form on all the pages throughout the website. This includes the following data; check in time (used for cached pages), check out time (for cached pages), destination (cached pages, only set after a search), number of people in last search. CheckIn
Currency When choosing a currency to convert rates to on the website, this cookie remembers a user's currency selection to update the rates where applicable. Currency
Twitter Users This cookie remembers a user's Twitter ID for the Tweet button throughout the website. pid
For more information on cookies and instructions on disabling them please visithttp://www.aboutcookies.org/
How do I change my details?
If you need to change your personal details after you have made a booking with us pleasecontact usas soon as possible. Credit card details should never be sent using e-mail as this is not a secure method of transferring sensitive information.
Email Newsletter
Some of your details may be used by us to present you with an informative monthly email newsletter. Also, some further details about you may be gathered as a result of the way you interact with the newsletter.
Our email newsletter contains useful information on what's happening in the areas in which apartments are located, exclusive travel and related tips, special offers for accommodation, recommendations, and much more. Here are the relevant points of our privacy policy that apply to our email newsletters:
When making a booking with London Apartment Reservations, if you select the tick box on the booking request form that relates to receiving communications from us, you have consented to receive from us by email our newsletter.
You may opt out of receiving the monthly newsletter at any time.
You may update and amend your email address at any time.
We will track most hyperlinks you may click from our newsletter. This is to enable us to better understand your interests and requirements, so that we can make subsequent newsletter communications more personalised and tailored to you.
We will track certain other pages you visit after clicking on a newsletter hyperlink by the use of a tracker image. This information is used to enable us to better understand your personal interests and requirements, and also to help us understand the preferences of our customers in general.
We will not disclose any information gathered from hyperlink click tracking, or by any other means, to any third parties.
In order to ensure you receive the best possible service from London Apartment Reservations we rely on your feedback and reviews.
For this purpose some of your details may be used by our reviews partnersThe information passed on to our partners for this purpose is your first name, your email address and your London Apartment Reservations booking number. Once you have made a booking with London Apartment Reservations you will be contacted by email and asked to review your experience with us.
London Apartment Reservations have authorised our partners to process the data provided only for the purpose of sending out the specified review invitation emails and nothing else.
Our review partners will delete the data within a maximum of 30 days after the invitation email has been sent.
Our review partners will not, and does not have the authority to, use the data for any other purpose and will never pass it on to any third parties.
By disclosing your personal information to us using this website or by telephone, you consent to the collection, storage and processing of your personal information by London Apartment Reservations in the manner set out in this Privacy Policy.
If you have any questions regarding the information we hold about you,contact us.